Terms & Conditions

Mavenfly Media provides digital marketing and related services, which may include:

• Brand strategy and branding.
• Social media management and marketing.
• Search engine optimisation (SEO).
• Content strategy, content creation and content marketing.
• Graphic design, creative development and brand identity.
• Website design, website development and related digital solutions.
• Reputation management and digital growth consulting.
• Advertising, influencer marketing and campaign support.

The availability and scope of services may change from time to time. Specific deliverables, timelines, fees, revisions and other engagement requirements will be set out in a separate proposal, quotation, statement of work or service agreement where applicable.

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website.

You must not:

• Use the Website in violation of applicable law.
• Submit false, misleading or fraudulent information.
• Attempt to gain unauthorised access to the Website, its systems or data.
• Introduce malicious code, malware or other harmful material.
• Scrape, copy, reproduce or commercially exploit Website content without authorisation.
• Interfere with the Website's operation, security or availability.
• Use our branding or identity in a way that implies an unauthorised affiliation.

You are responsible for the accuracy of information you submit through our forms.

Submitting an enquiry or requesting a consultation does not create a client relationship or oblige either party to enter into a contract.

Any proposal, estimate or discussion provided before an agreement is signed is subject to the conditions stated in that proposal and any subsequent written agreement.

Work will begin only after the required approvals, scope confirmation, payment arrangements and other onboarding requirements have been completed.

Service fees, payment schedules, taxes, deposits, expenses, cancellation charges and refund conditions will be specified in the applicable proposal, invoice or service agreement.

Unless expressly agreed otherwise in writing:

• Third-party advertising budgets, software subscriptions, stock assets, influencer fees and other external costs are separate from agency fees.
• The client is responsible for providing accurate billing information and making payments by the agreed due dates.
• Delays in payment may affect project timelines or result in suspension of work, subject to the applicable agreement and law.

Clients engaging our services agree to:

• Provide accurate, complete and timely information, materials and approvals.
• Ensure they have the rights and permissions necessary to use supplied content, images, logos, music, footage, testimonials and other assets.
• Review deliverables and provide feedback within agreed timelines.
• Ensure that claims, offers, product information and other materials supplied for campaigns are accurate and lawful.
• Obtain any permissions or approvals required for their own products, services, promotions and customer data.
• Maintain access to relevant accounts and platforms where required for service delivery.

Delays, incomplete information or late approvals may affect agreed delivery dates and project outcomes.

Digital marketing performance depends on many factors, including competition, budgets, platform algorithms, audience behaviour, market conditions, website performance and client implementation.

Unless expressly guaranteed in a signed agreement, we do not guarantee specific rankings, leads, sales, revenue, return on investment, follower growth, engagement, media coverage or advertising performance.

Unless otherwise stated, the Website and its content—including text, design, graphics, logos, branding, layouts, original materials and other intellectual property—are owned by or licensed to Mavenfly Media and are protected by applicable intellectual property laws.

You may view the Website and use its content for personal or internal business reference. You may not reproduce, republish, distribute, modify, sell or commercially exploit our materials without prior written permission, except where permitted by law.

Ownership and licensing of work created for a client will be governed by the applicable service agreement. Any transfer of rights may be subject to full payment and any agreed third-party licence restrictions.

We do not claim ownership of client-owned materials provided to us. Clients grant us only the permissions reasonably necessary to perform the agreed services.

We will not use confidential client information in our marketing without appropriate authorisation.

Where we wish to display a client's name, logo, campaign, work or testimonial as a portfolio item or case study, we will obtain any permission required by the applicable agreement or law.

Our services may involve third-party platforms such as social networks, advertising networks, analytics tools, website hosts and software providers.

Your use of those platforms may be governed by their own terms, policies and technical restrictions. We do not control their availability, algorithms, pricing, policies or decisions.

We are not responsible for changes, suspensions, outages, account restrictions or service interruptions caused by third-party platforms, except to the extent responsibility cannot lawfully be excluded or is expressly accepted under a written agreement.

Information shared with us will be handled in accordance with our Privacy Policy and any applicable confidentiality or data-processing agreement.

Clients must ensure they have a lawful basis and any required permissions to share personal information with us for the purposes of a project. Neither party should provide information that is unnecessary for the agreed services.

Any specific confidentiality obligations, security requirements or data-processing responsibilities will be set out in the applicable agreement where required.

The Website and its general informational content are provided on an “as available” basis. We make reasonable efforts to keep information accurate and current but do not warrant that the Website will always be uninterrupted, error-free or free of harmful components.

To the extent permitted by applicable law, Mavenfly Media will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or reliance on general Website information.

For paid services, any agreed limitation of liability, exclusions and remedies will be governed by the applicable service agreement.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable statutory rights or liability for fraud or wilful misconduct where it cannot lawfully be excluded.

To the extent permitted by law, you agree to be responsible for claims, losses or expenses arising from your unlawful use of the Website, your infringement of third-party rights, or materials you provide that you do not have permission to use.

This provision does not apply to the extent a claim results from our own breach, negligence or misconduct for which responsibility cannot lawfully be excluded.

We may restrict or suspend access to the Website where reasonably necessary for security, maintenance, suspected unlawful activity or a breach of these Terms.

Termination of a paid engagement, outstanding payments, delivery of work and rights to completed materials will be governed by the relevant service agreement.

These Terms will be governed by the laws of India, subject to applicable mandatory legal requirements.

Any dispute arising from these Terms will be addressed first through good-faith discussions. If the dispute cannot be resolved amicably, it will be referred to the courts having competent jurisdiction at Gurugram, Haryana, India, subject to applicable law.

We may revise these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after an update does not override any consent or notice requirement imposed by law.

For questions regarding these Terms, please contact:

These Website Terms do not replace a separately executed client service agreement. Where a signed agreement specifically governs a service engagement, its applicable provisions will govern that engagement in the event of inconsistency, subject to applicable law.